Store Operations Lead & Customer Experience

Rack Room Shoes; Easley (SC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Benefits Information

Job summary

Rack Room Shoes in Easley, SC is seeking an Assistant Manager to support the Store Manager in daily operations and policy enforcement. You will guide staff, ensure customer satisfaction, and uphold store standards across sales, service, and operations.

The role emphasizes leadership, scheduling, and loss prevention with a focus on creating a positive shopping experience and achieving sales objectives.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.

Responsibilities

• Assist Store Manager in daily store operations and policy compliance.
• Lead and train staff; provide guidance to store team.
• Manage POS, discounts, refunds, loyalty programs and opening/closing procedures.
• Oversee inventory control, pricing, and stock handling procedures.
• Maintain merchandising standards and store presentation.

Skills

Verbal & written communication

Management skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policies & procedures knowledge

Job description

Rack Room Shoes in Easley, SC is seeking an Assistant Manager to support the Store Manager in daily operations and policy enforcement. You will guide staff, ensure customer satisfaction, and uphold store standards across sales, service, and operations.

The role emphasizes leadership, scheduling, and loss prevention with a focus on creating a positive shopping experience and achieving sales objectives.