Store Operations Lead - Customer Experience & Team Growth

FedEx Office and Print Services; Baltimore (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

FedEx Office and Print Services seeks a Store Assistant Manager to lead a store business unit, focusing on a consistent, positive customer experience and supervising team members and operations.

You will oversee production, retail, self-service, shipping, and quality control processes, assist with payroll and POS closeouts, and help the Store Manager with staffing and daily goals. Equal opportunity employer; HR accommodations: [e-mail].

Qualifications

• High School diploma or equivalent education
• 1+ year of related experience, prior supervisory experience preferred
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Evaluates the efficiency and productivity of team members in creating positive customer experiences
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
• Oversees shipping related services and activities
• Assists Store Manager in review and transmission of payroll and daily close out of POS
• Performs all other administrative duties as needed or requested including scheduling, payroll management, training compliance, ordering and receiving supplies and inventory controls

Skills

Customer service

Supervisory experience

Communication skills

Team leadership

Education

High School diploma or equivalent

Job description

FedEx Office and Print Services seeks a Store Assistant Manager to lead a store business unit, focusing on a consistent, positive customer experience and supervising team members and operations.

You will oversee production, retail, self-service, shipping, and quality control processes, assist with payroll and POS closeouts, and help the Store Manager with staffing and daily goals. Equal opportunity employer; HR accommodations: [e-mail].