Store Operations Lead — Customer Experience & Team Coach

FedEx; Columbia (MD); On-site; USD 28,000 - 34,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent and positive customer experience. You will supervise team members, oversee production, retail, and shipping processes, and assist with payroll and daily POS close-out.

The role requires high school diploma or equivalent and 1+ year of related, supervisory experience. Expect a fast-paced environment with a strong emphasis on customer service and operational excellence.

Qualifications

• High School diploma or equivalent required.
• 1+ year of related experience, supervisory experience preferred.

Responsibilities

• Lead store operations and teams to ensure a positive customer experience.
• Monitor production, retail and shipping processes to ensure quality.
• Supervise and train team members on assigned shifts and assist Store Manager.

Skills

Customer service

Supervisory experience

Team leadership

Education

High School diploma or equivalent

Job description

FedEx Office is seeking a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent and positive customer experience. You will supervise team members, oversee production, retail, and shipping processes, and assist with payroll and daily POS close-out.

The role requires high school diploma or equivalent and 1+ year of related, supervisory experience. Expect a fast-paced environment with a strong emphasis on customer service and operational excellence.