Store Operations Lead - Customer Experience

FedEx Office and Print Services; Cleveland (OH); On-site; USD 26,000 - 32,000; Full time

Job summary

FedEx Office and Print Services in the United States is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience across production, retail, and shipping operations.

You will supervise team members, manage workflows, and assist in payroll and POS close-out while maintaining daily store performance and quality controls. The role emphasizes training, adherence to policies, and strong customer service leadership.

Qualifications

• High School diploma or equivalent required.
• 1+ year of related supervisory experience preferred.
• For new hires, must meet FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet transfer criteria as outlined in the Team Member Handbook.

Responsibilities

• Demonstrates consultative behaviors to deliver friendly, expert service to customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and satisfaction.
• Maintains a clean and professional store environment across production, retail, self service, and shipping.
• Establishes and manages a process for customer flow to improve service experience and product delivery.
• Provides training and development of team members on assigned shifts with feedback.
• Interviews job applicants and assists Store Manager with hiring of team members.
• Coaches, counsels and provides feedback to team members for adherence to policies.
• Maintains communication with Store Lead Consultant/production team to meet deadlines and quality checks.
• Oversees shipping related services and activities.
• Communicates daily/weekly/monthly goals and KPIs to the team and management.
• Ensures compliance with FedEx Office policies and procedures and maintains controls.
• Assists Store Manager with payroll review and daily POS close-out.
• Performs other administrative duties including scheduling, payroll management, and inventory controls.

Skills

Supervisory exp

Customer service

Team leadership

Store operations

POS handling

Education

High School diploma or equivalent

Tools

POS system

Job description

FedEx Office and Print Services in the United States is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience across production, retail, and shipping operations.

You will supervise team members, manage workflows, and assist in payroll and POS close-out while maintaining daily store performance and quality controls. The role emphasizes training, adherence to policies, and strong customer service leadership.