Store Operations & Customer Experience Leader

FedEx Office and Print Services; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

FedEx Office store is seeking a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent, positive customer experience. You will supervise team members, manage daily operations, and support payroll, scheduling, and training to ensure efficient production, retail, and shipping activities.

The role emphasizes coaching, process improvement, and adherence to company policies to maintain a high standard of service and operational excellence.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Leads a store business unit focusing on customer experience.
• Oversees production, retail, self service, and shipping processes to ensure quality.
• Assists Store Manager with hiring, payroll, and daily operations.
• Coaches and provides feedback to team members to meet goals and standards.
• Ensures a clean, professional store environment and timely service.

Skills

Customer service

Supervisory experience

Team leadership

Communication

Education

High School diploma or equivalent

Job description

FedEx Office store is seeking a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent, positive customer experience. You will supervise team members, manage daily operations, and support payroll, scheduling, and training to ensure efficient production, retail, and shipping activities.

The role emphasizes coaching, process improvement, and adherence to company policies to maintain a high standard of service and operational excellence.