Store Operations Lead - Customer Experience & Team Coach

FedEx Office and Print Services; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

FedEx Office and Print Services seeks an Assistant Manager to lead a store unit, ensuring a consistent, positive customer experience across production, retail, and shipping. You will supervise team members, support payroll, scheduling, and daily POS close-out, and assist the Store Manager with operations and training.

The role emphasizes customer-focused leadership, adherence to policy, and daily coordination with management to achieve performance goals in a fast-paced environment.

Qualifications

• High School diploma or equivalent
• 1+ year of related experience, prior supervisory experience preferred

Responsibilities

• Lead store operations and ensure a consistent positive customer experience
• Monitor and assist all team members across production, retail, and shipping processes
• Oversee payroll, scheduling, and daily close-out of POS in the absence of the Store Manager
• Coach and develop staff, manage hiring under Store Manager guidance
• Maintain communication with leadership to meet goals and quality standards

Skills

Customer service

Supervisory experience

Education

High School diploma

Job description

FedEx Office and Print Services seeks an Assistant Manager to lead a store unit, ensuring a consistent, positive customer experience across production, retail, and shipping. You will supervise team members, support payroll, scheduling, and daily POS close-out, and assist the Store Manager with operations and training.

The role emphasizes customer-focused leadership, adherence to policy, and daily coordination with management to achieve performance goals in a fast-paced environment.