Store Operations Lead – Customer Experience

FedEx Office and Print Services; BLOOMINGTON (MN); On-site; USD 28,000 - 34,000; Full time

Job summary

FedEx Office and Print Services seeks a Store Assistant Manager to lead a store unit, ensuring a positive customer experience across production, retail, self-service, and shipping. You’ll supervise team members, monitor operations, and help manage payroll and daily closeout of POS.

The role emphasizes coaching, policy adherence, and maintaining high service standards in a fast-paced environment. Strong communication and leadership are essential.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, supervisory preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment.
• Oversees shipping related services and activities.
• Assists Store Manager in payroll and scheduling related duties and to ensure deadlines are met.

Skills

Customer service

Supervisory experience

Training and coaching

Payroll management

Communication

Education

High School diploma or equivalent

Tools

POS system

Job description

FedEx Office and Print Services seeks a Store Assistant Manager to lead a store unit, ensuring a positive customer experience across production, retail, self-service, and shipping. You’ll supervise team members, monitor operations, and help manage payroll and daily closeout of POS.

The role emphasizes coaching, policy adherence, and maintaining high service standards in a fast-paced environment. Strong communication and leadership are essential.