Store Operations Lead: Elevate Customer Experience

FedEx Office and Print Services; Brookline (MA); On-site; USD 32,000 - 39,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead a store business unit and ensure a consistent, positive customer experience across production, retail, and shipping. You will assist in supervising the team, monitoring operations, and ensuring deadlines and quality standards are met.

The role includes coaching staff, assisting with payroll and scheduling, and maintaining a professional store environment.

Qualifications

• 1+ year of related experience, prior supervisory experience preferred.
• Must be able to work in a fast-paced retail/production environment.

Responsibilities

• Supervise store team and oversee production, retail, and shipping processes.
• Ensure a consistent, positive customer experience and resolve issues promptly.
• Coach and train team members, monitor goals, and provide feedback.
• Assist with payroll, scheduling, and daily store operations as needed.
• Maintain clean, professional store environment and enforce policies.

Skills

Leadership

Customer service

Team supervision

Education

High School diploma or equivalent

Job description

FedEx Office is seeking a Store Assistant Manager to lead a store business unit and ensure a consistent, positive customer experience across production, retail, and shipping. You will assist in supervising the team, monitoring operations, and ensuring deadlines and quality standards are met.

The role includes coaching staff, assisting with payroll and scheduling, and maintaining a professional store environment.