Store Operations Lead – Customer Experience & Leadership

Safelite Group; Raleigh (NC); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

401(k) matching

PTO

Tuition reimbursement

Paid training

Job summary

Safelite Group in Raleigh is seeking an Assistant Store Manager to lead front-line associates, manage daily retail operations, cash handling, inventory, and store appearance, while delivering memorable customer experiences.

You will motivate teams, supervise scheduling, provide cross-training, resolve customer issues, ensure safety compliance, and partner with leadership to meet store goals. Strong communication and prior supervisory experience preferred.

Qualifications

• High School Diploma or equivalent; 3–5 years supervisory experience preferred.
• Valid state driver’s license.
• 3–5 years experience in retail or service center environments.
• Proficiency with Microsoft Office Suite and basic office tech.
• Ability to lift up to 35 lbs and stand for extended periods.

Responsibilities

• Lead associates to deliver world-class customer service.
• Provide cross-training for operational stability.
• Manage work orders, routing, and ensure timely vehicle movement.
• Train on installation techniques and required documentation and internal tech platforms.
• Monitor productivity, inventory and cleanliness to meet quality standards.
• Ensure compliance with OSHA and other regulations.
• All other duties as assigned.

Skills

Leadership

Customer service

Training

Retail operations

Education

High School Diploma

Job description

Safelite Group in Raleigh is seeking an Assistant Store Manager to lead front-line associates, manage daily retail operations, cash handling, inventory, and store appearance, while delivering memorable customer experiences.

You will motivate teams, supervise scheduling, provide cross-training, resolve customer issues, ensure safety compliance, and partner with leadership to meet store goals. Strong communication and prior supervisory experience preferred.