Store Operations Lead - Customer Experience & Growth

Safelite; Midland (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Bonus opportunities

Health benefits

Tuition reimbursement

Paid training

Job summary

Safelite Midland, TX seeks an Assistant Store Manager to lead front-line teams and cultivate a memorable customer experience at our retail location. You will oversee daily operations, scheduling, cash handling, inventory control, safety, and store appearance while coaching staff to deliver outstanding service.

Key responsibilities include motivating staff, addressing customer inquiries and warranty issues, managing work orders and routing, and ensuring OSHA compliance and company policies are

Qualifications

• High school diploma or equivalent, with 3–5 years of leadership or supervisory experience.
• 1+ year of supervisory/leadership/key holder experience.
• 3–5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite and general office equipment.
• Ability to work in varying weather conditions and maintain professional appearance.
• Valid state-issued driver’s license required.

Responsibilities

• Motivate and lead associates to maximize productivity and deliver world-class customer service.
• Provide cross-training to ensure operational stability.
• Respond to customer complaints and warranty issues and process losses/repair damages.
• Manage work order assignments and routing of mobile jobs; ensure timely transit.
• Train associates on installation techniques, vehicle maintenance, and use of internal platforms.
• Monitor productivity, inventory and cleanliness to meet quality standards.
• Ensure compliance with OSHA and other regulatory requirements.

Skills

Leadership

Customer service

Communication

Education

High School Diploma

Tools

MS Office

Job description

Safelite Midland, TX seeks an Assistant Store Manager to lead front-line teams and cultivate a memorable customer experience at our retail location. You will oversee daily operations, scheduling, cash handling, inventory control, safety, and store appearance while coaching staff to deliver outstanding service.

Key responsibilities include motivating staff, addressing customer inquiries and warranty issues, managing work orders and routing, and ensuring OSHA compliance and company policies are