Store Leader: Motivate Teams & Elevate Customer Experience

Safelite Fulfilment; Grove City (OH); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Competitive weekly pay

Tuition reimbursement

Health coverage

401(k) matching

Paid time off

Job summary

Safelite is seeking an Assistant Store Manager to provide leadership and direction to front line associates, ensuring customers have a memorable experience. You will lead operations for a single retail location, overseeing associates, cash handling, inventory control, loss prevention, safety, and store appearance.

This role requires hands-on leadership, strong customer service, and the ability to train and motivate staff, while maintaining compliance with OSHA and company policies.

Qualifications

• High School Diploma or equivalent, or 3–5 years of supervisory experience.
• Valid driver’s license required.
• 3–5 years of retail or service center experience; automotive experience preferred.
• Proficiency with Microsoft Office Suite and web applications.

Responsibilities

• Motivate and lead activities of associates, ensuring productivity and world-class customer service.
• Provide cross-training for operational stability.
• Respond to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs.
• Ensure procedures are followed, vehicles loaded and in transit timely.
• Train associates on installation techniques and documentation.
• Monitor productivity, inventory and cleanliness to meet quality standards.
• Ensure compliance with OSHA and local regulations.

Skills

Microsoft Office

Web apps

Leadership

Customer service

Education

High School Diploma/GED/Equivalent

3-5 years leadership experience

Job description

Safelite is seeking an Assistant Store Manager to provide leadership and direction to front line associates, ensuring customers have a memorable experience. You will lead operations for a single retail location, overseeing associates, cash handling, inventory control, loss prevention, safety, and store appearance.

This role requires hands-on leadership, strong customer service, and the ability to train and motivate staff, while maintaining compliance with OSHA and company policies.