Store Operations Leader: Exceptional Customer Experience

City Auto Glass, inc.; Kenner (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) with company matching

Medical coverage plans

Paid time off and company holidays

Tuition reimbursement

Job summary

Safelite Group, Inc. is seeking an Assistant Store Manager to lead front-line associates and oversee operations at a local retail location.

You will drive world-class customer service, manage schedules, and ensure safety and compliance while maintaining store appearance and inventory control. You will mentor staff, handle escalated customer issues, and collaborate with leadership to optimize performance and profitability.

Qualifications

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience.
• Valid state-issued driver’s license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.
• Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.

Skills

Leadership

Customer Service

Training

Cross-Training

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Safelite Group, Inc. is seeking an Assistant Store Manager to lead front-line associates and oversee operations at a local retail location.

You will drive world-class customer service, manage schedules, and ensure safety and compliance while maintaining store appearance and inventory control. You will mentor staff, handle escalated customer issues, and collaborate with leadership to optimize performance and profitability.