Retail Operations Lead – Customer Experience

Safelite; Virginia Beach (VA); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Weekly pay & bonuses

Benefits package >$10k value

Tuition reimbursement

Résumé du poste

Safelite in Virginia Beach is seeking an Assistant Store Manager to lead front-line associates and oversee daily store operations, ensuring a memorable customer experience. You will direct scheduling, training, and safety, handle inventory, loss prevention, and vehicle-related processes, while maintaining a professional appearance and adapting to weather conditions.

This role requires strong leadership, customer service focus, and ability to work with cross-functional teams to meet safety and

Qualifications

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods.

Responsabilités

• Motivate and lead activities of associates, ensuring productivity and world class customer service; Provide appropriate associate cross-training for operational stability.
• Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
• All other duties as assigned.

Connaissances

Leadership experience

Customer service

Retail experience

Microsoft Office

Web applications

Professional appearance

Lifting 35 lbs

Formation

High School Diploma/GED/Equivalent

Outils

Microsoft Office Suite

Web applications

Description du poste

Safelite in Virginia Beach is seeking an Assistant Store Manager to lead front-line associates and oversee daily store operations, ensuring a memorable customer experience. You will direct scheduling, training, and safety, handle inventory, loss prevention, and vehicle-related processes, while maintaining a professional appearance and adapting to weather conditions.

This role requires strong leadership, customer service focus, and ability to work with cross-functional teams to meet safety and