Store Operations Lead & Customer Experience Champion

Safelite Group; Springfield Township (Delaware County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401(k) match

Medical coverage

Paid time off

Tuition reimbursement

Job summary

The Safelite Group is seeking an Assistant Store Manager to lead front-line associates and deliver a memorable customer experience at one of our retail locations. You will supervise operations, coach staff, manage inventory, scheduling, and safety, and ensure world-class service while meeting corporate standards and loss-prevention goals.

You will train associates, handle cash management, maintain store appearance, and support cross-training to ensure operational stability across shifts.

Qualifications

• 3-5 years of leadership/supervisory experience.
• High School Diploma/GED/Equivalent.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.

Responsibilities

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.
• Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
• All other duties as assigned.

Skills

Leadership

Customer service

Training

Cross-functional teamwork

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Safelite Group is seeking an Assistant Store Manager to lead front-line associates and deliver a memorable customer experience at one of our retail locations. You will supervise operations, coach staff, manage inventory, scheduling, and safety, and ensure world-class service while meeting corporate standards and loss-prevention goals.

You will train associates, handle cash management, maintain store appearance, and support cross-training to ensure operational stability across shifts.