Store Operations Lead - Customer Experience

Safelite; Madison (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay and bonus opportunities

Benefits package >$10k value

Tuition reimbursement up to $5250 per年

Paid training and tools/resources

Safelite benefits portal

Job summary

Safelite Group, Inc. in Madison is seeking an Assistant Store Manager to lead front-line teams, drive operations at a busy auto glass service center, and ensure an outstanding customer experience.

You will supervise staff, manage inventory and safety, coordinate repairs and services, and train associates on installation techniques and company procedures. This role offers growth opportunities and a competitive benefits package.

Qualifications

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience.
• Valid state-issued driver’s license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.
• Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
• All other duties as assigned.

Skills

Leadership

Customer service

Microsoft Office Suite

Education

High school diploma or GED or equivalent

Tools

Microsoft Office Suite

Job description

Safelite Group, Inc. in Madison is seeking an Assistant Store Manager to lead front-line teams, drive operations at a busy auto glass service center, and ensure an outstanding customer experience.

You will supervise staff, manage inventory and safety, coordinate repairs and services, and train associates on installation techniques and company procedures. This role offers growth opportunities and a competitive benefits package.