Store Operations Lead: Customer Experience & Inventory

Designer Brands Canada; Laguna Niguel (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Designer Brands Canada is seeking a Store Leader to support storefront operations in Laguna Niguel, CA. You will drive customer experience, merchandising, omni activities, and inventory tasks to boost sales and KPI performance.

You will partner with the Store Manager to train and coach associates, ensure store standards, and execute processes across audits, transfers, and scheduling. The role requires 2+ years of management and availability for varied shifts.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Ability to develop collaborative working relationships.
• Strong verbal and written communication skills.
• Able to move with tempo and hold team accountable to meet time bound expectations.
• Availability for nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Able to spend up to 100% of working time standing or walking.
• Able to lift up to 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.
• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.

Responsibilities

• Assist store management in customer service, merchandising, omni activities and inventory actions.
• Support execution of store standards and daily open/close duties including cleaning and maintenance.
• Monitor compliance with policies and procedures and assist in asset protection.

Skills

Customer service

Team leadership

Communication

Time management

Availability nights/weekends/holidays

Technology proficiency

Stand/walk for long periods

Lifting up to 50 lbs

Stooping/kneeling/crouching

Management experience

High school diploma

Education

High school diploma or equivalent

Some college

Tools

POS system

iPhone

Job description

Designer Brands Canada is seeking a Store Leader to support storefront operations in Laguna Niguel, CA. You will drive customer experience, merchandising, omni activities, and inventory tasks to boost sales and KPI performance.

You will partner with the Store Manager to train and coach associates, ensure store standards, and execute processes across audits, transfers, and scheduling. The role requires 2+ years of management and availability for varied shifts.