Store Operations Leader: Customer Experience & Inventory

Designer Brands; Warrington Township (Bucks County); On-site; USD 45,000 - 60,000; Full time

Job summary

Designer Brands in Warrington is seeking a store leadership-focused professional to act as a customer experience leader and help drive sales through excellent service, merchandising, and inventory management. You will partner with management to execute daily priorities, POS tasks, and associate coaching.

The role emphasizes strong communication, team leadership, and adherence to company policies, with responsibilities spanning scheduling, payroll, and store operations to ensure a smooth customer

Qualifications

• Excellent customer service and professional demeanor.
• Ability to build collaborative working relationships and influence others.
• Strong verbal and written communication skills.
• Ability to move with tempo and hold the team accountable to time-bound goals.
• Availability to work nights, weekends, holidays, and varied shifts.
• Proficient use of technology for customer interactions (POS, mobile devices).
• Ability to stand/walk up to 100% of shift.
• Lifting up to 50 pounds; capable of bending, kneeling, crouching as needed.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching associates to meet KPI.
• Maintain store standards and complete daily open/close tasks, cleaning, and recovery.
• Review and communicate action plans to ensure tasks are completed across time frames.
• Support store manager in scheduling, payroll, and associate relations.

Skills

Customer service

Team leadership

Communication

Time management

Availability

POS proficiency

Physical stamina

Lifting abilities

Active listening

Education

High school diploma

Some college

Tools

POS systems

Job description

Designer Brands in Warrington is seeking a store leadership-focused professional to act as a customer experience leader and help drive sales through excellent service, merchandising, and inventory management. You will partner with management to execute daily priorities, POS tasks, and associate coaching.

The role emphasizes strong communication, team leadership, and adherence to company policies, with responsibilities spanning scheduling, payroll, and store operations to ensure a smooth customer