Store Operations Lead — Customer Experience

Designer Brands; San Jose (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Designer Brands in San Jose, CA is seeking a Customer Experience Leader to support store management and drive sales through exceptional in-store service and operational excellence. You will partner with the leadership team on daily priorities, inventory tasks, omni-channel activities, and cashwrap efficiency while maintaining our standards and policies.

Responsibilities include modeling CEL behavior, ensuring a positive customer experience, executing open/close duties, and assisting with audits,

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Ability to build collaborative relationships.
• Strong verbal and written communication.
• Comfort with fast-paced environment and time-bound tasks.
• Availability to work nights, weekends, holidays, and varied shifts.
• Proficient with in-store tech (registers, devices).
• Ability to stand/walk up to 100% of shift and lift up to 50 pounds.
• Ability to bend/kneel/crouch as needed.

Responsibilities

• Model Customer Experience Leader behaviors to drive store goals and KPIs.
• Maintain store standards and complete open/close tasks and cleaning.
• Execute daily plans and communicate progress to leadership.
• Handle audits, transfers, and policy adherence with accuracy.
• Support omni-channel activities like BOPIS and Charge/Send.
• Provide feedback and coaching to associates; escalate issues as needed.

Skills

Customer service

Communication

Team collaboration

Tech proficiency

Flexible hours

Physical stamina

Education

High school diploma

Job description

Designer Brands in San Jose, CA is seeking a Customer Experience Leader to support store management and drive sales through exceptional in-store service and operational excellence. You will partner with the leadership team on daily priorities, inventory tasks, omni-channel activities, and cashwrap efficiency while maintaining our standards and policies.

Responsibilities include modeling CEL behavior, ensuring a positive customer experience, executing open/close duties, and assisting with audits,