Store Operations Lead | Customer Experience & Growth

Jobtome; Westerville (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Kroger in Westerville, Ohio is seeking an experienced Store Manager to oversee daily store operations across all departments, uphold Kroger’s core values of respect, honesty, integrity and safety, and ensure a premier shopping experience.

You will lead merchandising initiatives, manage scheduling, labor costs and budgets, coach department managers, analyze KPI data, resolve escalations, and build community relationships.

Qualifications

• High school diploma or GED required.
• 1 year of experience as department manager, service manager, or in an equivalent role.
• Experience leading, coaching, and developing associates to achieve customer service, operational, and business goals in a fast-paced retail environment.
• Experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Responsibilities

• Assist store manager in delivering a favorable customer shopping experience.
• Lead merchandising and operating initiatives.
• Develop action plans based on Associate Insight survey results.
• Identify store opportunities, develop timely solutions and create action plans to ensure plan implementation.
• Role model and demand a high level of customer service and resolve issues.
• Manage total store operations in the store manager's absence.
• Achieve and exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Drive sales by working with department managers to maximize sales and profits and reduce shrink.
• Participate in regular store-level financial performance discussions and budget development.
• Ensure compliance with laws and enterprise policies and promote inclusive leadership.

Skills

Leadership

Customer service

KPIs/data insights

Collaboration across departments

Problem solving

Change leadership

Education

High school diploma/GED

Job description

Kroger in Westerville, Ohio is seeking an experienced Store Manager to oversee daily store operations across all departments, uphold Kroger’s core values of respect, honesty, integrity and safety, and ensure a premier shopping experience.

You will lead merchandising initiatives, manage scheduling, labor costs and budgets, coach department managers, analyze KPI data, resolve escalations, and build community relationships.