Assistant Store Leader: Customer Experience & Operations

Jobtome; Sylvania Township (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

Kroger is seeking a Store Manager candidate in Ohio to support multiple departments, enhance customer service, and drive store performance. You will participate in planning, merchandising, and operations while coaching associates and ensuring adherence to company standards.

The role emphasizes leadership, collaboration across departments, data-driven decisions, and adherence to union and non-union guidelines where applicable. A strong focus on labor management and cost control is required.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience as department manager, service manager, or in an equivalent role.
• Experience leading and coaching associates to achieve customer service, operational and business goals.

Responsibilities

• Assist store manager and associates in delivering a favorable customer shopping experience and develop associate interest in customer service/relations.
• Assist Store Manager in leading teams to plan, implement and execute merchandising/operating initiatives.
• Assist store manager with communicating survey results and action plans to associates.
• Identify store opportunities with department heads and create timely solutions and action plans.

Skills

Leadership

Customer service

Communication

Team development

Education

High school diploma/GED

Job description

Kroger is seeking a Store Manager candidate in Ohio to support multiple departments, enhance customer service, and drive store performance. You will participate in planning, merchandising, and operations while coaching associates and ensuring adherence to company standards.

The role emphasizes leadership, collaboration across departments, data-driven decisions, and adherence to union and non-union guidelines where applicable. A strong focus on labor management and cost control is required.