Store Operations Leader - Elevate Customer Experience

Jobtome; Woodstock (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

Kroger is seeking a Store Manager to oversee multiple departments and lead teams in delivering exceptional customer experiences. You will help plan, implement, and execute merchandising and operating initiatives while maintaining strong financial performance.

Responsibilities include coaching associates, managing store operations in the manager’s absence, and collaborating across departments to achieve sales, labor, and safety targets.

Qualifications

• High school diploma/GED is required.
• 1 year of experience as department manager, service manager, or in an equivalent role.
• Experience leading, coaching, and developing associates to achieve customer service, operational, and business goals in a fast-paced retail environment.
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Responsibilities

• Assist store manager and associates in delivering a favorable customer shopping experience.
• Lead teams in planning, implementing, and executing merchandising and operating initiatives.
• Develop action plans based on Associate Insight survey results.
• Identify store opportunities and develop timely solutions with department heads and associates.
• Model inclusivity and ensure inclusive behavior from associates.
• Manage total store operations in the store manager's absence.
• Drive sales and profits while reducing shrink and improving departmental contributions.
• Communicate budgets and targets to associates and monitor performance.
• Engage with local community organizations and, if applicable, union representatives.
• Provide timely performance feedback and support labor management and cost control.

Skills

Customer service

Leadership

Coaching

Data insights

KPIs

Cross-functional collaboration

Education

High school diploma/GED

Job description

Kroger is seeking a Store Manager to oversee multiple departments and lead teams in delivering exceptional customer experiences. You will help plan, implement, and execute merchandising and operating initiatives while maintaining strong financial performance.

Responsibilities include coaching associates, managing store operations in the manager’s absence, and collaborating across departments to achieve sales, labor, and safety targets.