Store Leader: Elevate Customer Experience & Growth

The Kroger Co.; Cincinnati (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling services

Employee discounts

Tuition reimbursement

Career development

Job summary

The Kroger Co. in Cincinnati is seeking an experienced Store Manager to lead daily operations, coach department leaders, and drive customer satisfaction. You will oversee scheduling, merchandising, and financial performance, ensuring safe, compliant, and efficient store execution.

You will develop teams, leverage KPIs, and collaborate cross-functionally to deliver superior shopping experiences while meeting budgets and growth targets in a fast-paced retail environment.

Qualifications

• High school diploma or GED.
• 1 year of experience as department manager or equivalent.
• Experience leading and coaching associates to achieve goals in fast-paced retail.
• Experience using KPIs and data insights to drive decisions.

Responsibilities

• Assist store manager and associates for a positive customer experience.
• Lead merchandising and operating initiatives with department heads.
• Communicate actions to associates based on survey results.
• Develop plans to meet budgets, safety, and shrink targets.
• Drive sales and profitability through department collaboration.
• Provide performance feedback and support labor management.
• Ensure compliance with laws and company policies.

Skills

Customer service

People leadership

Coaching and development

Data-driven decision making

Cross-functional collaboration

Education

High school diploma/GED

Job description

The Kroger Co. in Cincinnati is seeking an experienced Store Manager to lead daily operations, coach department leaders, and drive customer satisfaction. You will oversee scheduling, merchandising, and financial performance, ensuring safe, compliant, and efficient store execution.

You will develop teams, leverage KPIs, and collaborate cross-functionally to deliver superior shopping experiences while meeting budgets and growth targets in a fast-paced retail environment.