Customer Service Supervisor: Lead Store Ops & Growth

Wawa, Inc; Fort Lauderdale (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. in Fort Lauderdale, FL seeks a Customer Service Supervisor to lead store operations and deliver exceptional guest service. You will work with peer supervisors and store leaders to boost sales while keeping the store safe, organized and well stocked.

You will train Associates, drive sales, and oversee cash, inventory, safety and store programs while ensuring excellent customer experiences every shift.

Qualifications

• Experience leading customer service teams.
• Ability to resolve inquiries promptly and professionally.
• Collaborates with leadership to hit store goals in sales, expenses, and training.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory with cycle counts and smart ordering to maximize sales.

Skills

Customer service

Leadership

Training

Job description

Wawa, Inc. in Fort Lauderdale, FL seeks a Customer Service Supervisor to lead store operations and deliver exceptional guest service. You will work with peer supervisors and store leaders to boost sales while keeping the store safe, organized and well stocked.

You will train Associates, drive sales, and oversee cash, inventory, safety and store programs while ensuring excellent customer experiences every shift.