Customer Service Supervisor: Lead & Train for Growth

Wawa, Inc; Milford (OH); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead and mentor associates, deliver outstanding customer service, and support the leadership team in achieving store goals. You will help manage cash, inventory, and safety while driving a positive, service-focused environment.

The role emphasizes collaboration with store leaders, scheduling flexibility, and weekend/holiday availability as part of a dynamic retail team. Wawa offers benefits and growth opportunities.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales and operations.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory with regular cycle counts and smart ordering.

Skills

Customer service

Relationship-building

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead and mentor associates, deliver outstanding customer service, and support the leadership team in achieving store goals. You will help manage cash, inventory, and safety while driving a positive, service-focused environment.

The role emphasizes collaboration with store leaders, scheduling flexibility, and weekend/holiday availability as part of a dynamic retail team. Wawa offers benefits and growth opportunities.