Customer Service Supervisor: Lead Team & Store Growth

Wawa, Inc.; East Petersburg (Lancaster County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Store discounts

401(k) matching

Education assistance

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and elevate the customer experience in a fast-paced environment. You will collaborate with peers and store leaders to drive sales, ensure safety, and maintain a well-stocked, organized store.

The role emphasizes coaching associates, delivering consistent service, and supporting store goals with strong communication and problem-solving skills. This position offers a pathway to growth within a respected retail team.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory with regular cycle counts and smart ordering.

Skills

Customer service

Leadership

Communication

Retail experience

Education

High School Diploma or GED

Tools

POS systems

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and elevate the customer experience in a fast-paced environment. You will collaborate with peers and store leaders to drive sales, ensure safety, and maintain a well-stocked, organized store.

The role emphasizes coaching associates, delivering consistent service, and supporting store goals with strong communication and problem-solving skills. This position offers a pathway to growth within a respected retail team.