Store Operations Lead - Customer Experience & Compliance

Walgreens Co.; Hainesville (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Illinois seeks a reliable team member to manage store operations, assist customers, and support pharmacy windows as needed. You will open/close the store in managers' absence, handle cash, and ensure proper pricing and display standards across departments.

The role emphasizes exceptional customer service, teamwork, and compliance with store policies while maintaining accurate inventories and smooth daily flow.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• We may consider applicants with arrest and conviction records.

Responsibilities

• Opens/closes the store in the absence of management and handles required cash start-ups.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Delivers a distinctive and delightful customer experience.
• Maintains accurate inventory counts and in-store pricing signage.
• Balances cash reports and performs basic bookkeeping as needed.
• Assists with vendor deliveries and backroom operations.

Skills

Customer service

Leadership

Cash handling

Inventory management

Pricing & merchandising

Job description

Walgreens Co. in Illinois seeks a reliable team member to manage store operations, assist customers, and support pharmacy windows as needed. You will open/close the store in managers' absence, handle cash, and ensure proper pricing and display standards across departments.

The role emphasizes exceptional customer service, teamwork, and compliance with store policies while maintaining accurate inventories and smooth daily flow.