Store Operations Lead — Customer Experience

Walgreens Co.; Milford (NH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a team member to help operate the store when management is not present, ensuring smooth opening/closing, cash handling, and backdoor access for deliveries.

You will greet and assist customers, resolve issues, and model excellent service to deliver a distinctive Walgreens experience. The role includes maintaining accurate inventory, pricing signage, and collaboration with the pharmacy window as needed, while upholding policies and safety regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups, cash handling, and prep of floor and stock room.
• Completes returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues for a positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive experience.
• Holds store keys to open/close without management; assists with vendor deliveries through backdoor access.
• Registers sales, documents scanning errors, price verifications, and voids; reviews order exceptions with management.
• Assists in displaying and resetting promotions, and maintains inventory counts across departments and stockroom.
• Maintains store cleanliness, signage, and adherence to pricing and compliance requirements.
• Assists with food item separation, stock rotation, and shelf replenishment using FIFO.
• Maintains knowledge of store systems and equipment; cooperates with pharmacy out window when requested.
• Ensures compliance with state/local regulations on regulated products; bag checks for team members.
• Complies with company policies and maintains respectful coworker relationships; completes assignments as directed.
• Attends training and completes PPLs as requested by Manager.
• Acts as liaison between management and non-management when leadership is absent; reports disciplinary issues and customer complaints.

Skills

Retail leadership

Cash handling

Customer service

English fluency

Job description

Walgreens Co. is seeking a team member to help operate the store when management is not present, ensuring smooth opening/closing, cash handling, and backdoor access for deliveries.

You will greet and assist customers, resolve issues, and model excellent service to deliver a distinctive Walgreens experience. The role includes maintaining accurate inventory, pricing signage, and collaboration with the pharmacy window as needed, while upholding policies and safety regulations.