Shift Lead: Customer Experience & Store Ops Leader

Walgreens Co.; Kankakee (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Illinois seeks a supervisory role to cover shifts when management is unavailable, handling opening/closing, cash, and customer service duties. The position supports daily operations, inventory integrity, and backroom processes.

You will assist with pricing, displays, and vendor deliveries while upholding company policies and providing a positive shopping experience for customers.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control and familiarity with pricing and signage regulations.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Complete returns, refunds, cash drops, and ensure register accuracy and price verifications.
• Model and deliver a distinctive and delightful customer experience; assist with vendor deliveries and backroom logistics.
• Coach and assist other team members, review order exceptions, and maintain store displays and pricing signage.

Skills

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. in Illinois seeks a supervisory role to cover shifts when management is unavailable, handling opening/closing, cash, and customer service duties. The position supports daily operations, inventory integrity, and backroom processes.

You will assist with pricing, displays, and vendor deliveries while upholding company policies and providing a positive shopping experience for customers.