Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Bloom Township (IL); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Walgreens Co. in Illinois is seeking a store operations role focused on opening/closing the store, cash handling, and ensuring inventory readiness. The position emphasizes delivering a distinctive customer experience and proactive service to shoppers.

The role supports back-office tasks, merchandising, and basic store maintenance while collaborating with store leadership to maintain high standards and compliance with policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in absence of management, including cash handling and ensuring readiness for the day.
• Handle returns, refunds, voids, and cash drops to the safe.
• Interact with customers to deliver a distinctive customer experience with proactive service.
• Assist with vendor deliveries, price changes, and signage to support accurate pricing.

Skills

Leadership experience

Customer service

Fluent English

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. in Illinois is seeking a store operations role focused on opening/closing the store, cash handling, and ensuring inventory readiness. The position emphasizes delivering a distinctive customer experience and proactive service to shoppers.

The role supports back-office tasks, merchandising, and basic store maintenance while collaborating with store leadership to maintain high standards and compliance with policies.