Shift Lead: Store Operations & Customer Experience

Walgreens; Geneva (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Illinois is seeking a capable team member to open and close the store in management's absence, handle cash and customer transactions, and maintain accurate records. You will engage customers, coach peers, and support inventory, pricing, and display standards.

The role emphasizes frontline leadership, store safety, compliance with regulations, and delivering a consistently positive customer experience.

Qualifications

• One year of leadership, supervisory, or key holder experience.
• Fluent reading, writing and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open/close the store in management's absence and ensure all systems start up.
• Handle cash, refunds, voids, and ensure accurate registers.
• Engage customers and deliver a distinctive Walgreens experience.
• Assist with vendor deliveries, pricing, displays, and inventory control.
• Maintain store cleanliness, backroom organization, and regulatory compliance.

Skills

Leadership experience

Fluent English

Customer service

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Store equipment familiarity

Job description

Walgreens in Illinois is seeking a capable team member to open and close the store in management's absence, handle cash and customer transactions, and maintain accurate records. You will engage customers, coach peers, and support inventory, pricing, and display standards.

The role emphasizes frontline leadership, store safety, compliance with regulations, and delivering a consistently positive customer experience.