Shift Lead: Store Ops & Exceptional Customer Experience

Walgreens Co.; Edwardsville (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Edwardsville, IL is seeking a dependable team member to support store operations and customer experiences. This role involves opening/closing the store, handling cash, processing transactions, and ensuring shelves, backroom, and signage are accurate and compliant with policies.

You will greet customers, assist with questions, resolve issues, and collaborate with leadership to maintain a safe, organized, and welcoming environment for shoppers and patients.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Ability to handle cash, refunds, and daily store transactions.

Responsibilities

• Open and close store in absence of management; perform start-up, cash handling, and door access.
• Assist customers; resolve issues and provide help with products and services.
• Maintain inventory, pricing, signage, and displays; support backroom operations.
• Process refunds, voids, cash drops, and supervise vendor deliveries.

Skills

Customer service

Leadership / supervision

Cash handling

Retail operations

Education

PTCB certification or pharmacy license (state requirements)

Job description

Walgreens Co. in Edwardsville, IL is seeking a dependable team member to support store operations and customer experiences. This role involves opening/closing the store, handling cash, processing transactions, and ensuring shelves, backroom, and signage are accurate and compliant with policies.

You will greet customers, assist with questions, resolve issues, and collaborate with leadership to maintain a safe, organized, and welcoming environment for shoppers and patients.