Store Operations Lead

Rack Room Shoes; Charlotte (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to help the Store Manager run daily operations, ensure policy compliance, and lead the store team. The role provides guidance, training, and coverage in the Store Manager's absence to maintain strong sales, service, and operational performance.

Key responsibilities include supervising staff, upholding safety standards, executing merchandising and loss prevention practices, and delivering a consistent, high-quality customer experience across the

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills necessary for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
• Sales, Discounts and Refunds
• Loyalty
• Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving
• Price Management (Price Changes, Markdowns etc.)
• Singles
• Damaged Merchandise
• Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement
• Sales floor maintenance and housekeeping
• Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling
• Payroll budget compliance
• Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools
• Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Skills

Background check

Communication

Managerial skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policies & procedures

Store presentation standards

Job description

Rack Room Shoes is seeking an Assistant Manager to help the Store Manager run daily operations, ensure policy compliance, and lead the store team. The role provides guidance, training, and coverage in the Store Manager's absence to maintain strong sales, service, and operational performance.

Key responsibilities include supervising staff, upholding safety standards, executing merchandising and loss prevention practices, and delivering a consistent, high-quality customer experience across the