Store Operations Lead & Customer Experience Coach

The TJX Companies, Inc.; Bedford (NH); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

referral bonuses

scholarship program

adoption assistance

Job summary

The TJX Companies, Inc. is seeking a Key Carrier at our Bedford, NH location. This role alternates between Coordinator and Key Carrier, with leadership responsibilities and a strong focus on customer service. Open availability including nights and weekends is required.

Key Carrier provides coaching, ensures store operations align with policy, and collaborates with management to optimize staffing and training while maintaining a safe, compliant environment.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Experience in retail or customer service environment.
• Proven ability to coach and supervise others.
• Strong communication and organizational skills.

Responsibilities

• Acts as Manager on Duty adhering to company policy and procedure.
• Maintains positive customer experience and resolves issues.
• Provides coaching to Associates and ensures coverage.
• Ensures opening/closing procedures follow guidelines.
• Partners with Management on Associate training needs.
• Promotes safety and compliance with labor policies.

Skills

Flexible schedule

Team player

Leadership experience

Communication skills

Problem solving

Multitasking

Attention to detail

Job description

The TJX Companies, Inc. is seeking a Key Carrier at our Bedford, NH location. This role alternates between Coordinator and Key Carrier, with leadership responsibilities and a strong focus on customer service. Open availability including nights and weekends is required.

Key Carrier provides coaching, ensures store operations align with policy, and collaborates with management to optimize staffing and training while maintaining a safe, compliant environment.