Store Operations Lead - Customer Experience

FedEx Office; Tucson (AZ); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

FedEx Office in Tucson, AZ is seeking a Store Assistant Manager to lead a store business unit, delivering a consistent and positive customer experience while supervising team members and daily store operations.

You will oversee production, shipping, retail processes, and payroll/administrative duties, with focus on coaching staff, meeting goals, and maintaining a clean, professional environment.

Formación

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsabilidades

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members.
• Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards.
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed.
• Oversees shipping related services and activities.
• Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives.
• Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls.
• Assists Store Manager in review and transmission of payroll and daily close out of POS
• Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
• All other duties as needed or required

Conocimientos

Customer service

Supervisory experience

Educación

High School diploma or equivalent

Descripción del empleo

FedEx Office in Tucson, AZ is seeking a Store Assistant Manager to lead a store business unit, delivering a consistent and positive customer experience while supervising team members and daily store operations.

You will oversee production, shipping, retail processes, and payroll/administrative duties, with focus on coaching staff, meeting goals, and maintaining a clean, professional environment.