Retail Assistant Manager — Customer Experience & Ops Lead

FedEx; Las Vegas (NV); Hybrid; USD 42,000 - 62,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience across production, retail, self-service, and shipping workflows.

The role includes supervising team members, supporting the Store Manager, monitoring performance metrics, and assisting with payroll and daily POS close-out while maintaining policy compliance and quality standards.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.

Skills

Customer service

Supervisory experience

Communication

Education

High School diploma or equivalent

Tools

POS system

Payroll processing

Inventory management

Job description

FedEx Office is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience across production, retail, self-service, and shipping workflows.

The role includes supervising team members, supporting the Store Manager, monitoring performance metrics, and assisting with payroll and daily POS close-out while maintaining policy compliance and quality standards.