Store Lead: Customer Experience & Operations

Designer Brands; Mentor (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Designer Brands in Mentor, OH is seeking a store leadership teammate to support management in delivering exceptional customer service, merchandising, omni activities, and all inventory-related tasks to drive sales.

You will partner with the store team to prioritize daily operations, maintain store standards, and assist in scheduling, training, and coaching to sustain a positive, productive work environment.

Qualifications

• Minimum 2 years of management experience.
• High school diploma or equivalent; some college preferred.
• Ability to lead a team and coach associates.

Responsibilities

• Ensure a positive customer experience by maintaining store standards and completing open/close tasks.
• Review and communicate action plans to complete daily/weekly tasks.
• Support inventory-related activities including freight receipt, product placement and MOOS.
• Assist in recruiting, interviewing, and onboarding Store Associate candidates.

Skills

Customer service

Leadership

Communication

Team accountability

Education

High school diploma or equivalent

Job description

Designer Brands in Mentor, OH is seeking a store leadership teammate to support management in delivering exceptional customer service, merchandising, omni activities, and all inventory-related tasks to drive sales.

You will partner with the store team to prioritize daily operations, maintain store standards, and assist in scheduling, training, and coaching to sustain a positive, productive work environment.