Store Operations Lead — Customer Experience & Training

Five Below; Tempe (AZ); On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below is seeking a capable store leadership candidate to oversee daily operations, train associates, and ensure a WOW customer experience. You will manage opening/closing, cash handling, and store standards while supporting the leadership team in merchandising and sales optimization.

This hourly role requires flexibility to work day, evening, weekend shifts and a strong focus on guest satisfaction and operational excellence.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking to solve problems and improve customer experience.
• Ability to maintain composure under pressure and manage competing priorities.

Responsibilities

• Wows customers through personal contact and fast, friendly checkout experience.
• Trains crew on the customer service experience.
• Oversees daily activities of store associates and ensures quality service.
• Assists with receiving, unpacking, and organizing stock for fast floor placement.
• Acts as Manager on Duty when needed, handling store operations and staff issues.
• Opens/closes the store, secures cash, sets alarms, and maintains daily readiness.
• Supports onboarding and ongoing training of associates and policy knowledge.
• Drives store sales while controlling expenses and optimizing merchandising and staff performance.

Skills

Communication

Multi-tasking

Creative thinking

Poise under pressure

Education

High school diploma

College experience preferred

Job description

Five Below is seeking a capable store leadership candidate to oversee daily operations, train associates, and ensure a WOW customer experience. You will manage opening/closing, cash handling, and store standards while supporting the leadership team in merchandising and sales optimization.

This hourly role requires flexibility to work day, evening, weekend shifts and a strong focus on guest satisfaction and operational excellence.