Store Manager – Auto Glass & Customer Service Lead

Safelite Fulfilment; Madison (WI); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Bonus opportunities

Tuition reimbursement

Health benefits

Job summary

Safelite Fulfilment in the United States is seeking a motivated supervisor to lead associates, ensure productivity, and deliver world-class customer service across our service center operations. You will train staff, manage work orders and routing for mobile jobs, and ensure compliance with OSHA and other regulations.

This role requires a high school diploma and relevant leadership experience, with proficiency in Microsoft Office.

Qualifications

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience.
• Valid state-issued driver’s license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Responsibilities

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service.
• Provide appropriate associate cross-training for operational stability.
• Respond quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
• All other duties as assigned.

Skills

Leadership

Supervisory

Customer service

Microsoft Office

Education

High School Diploma / GED / Equivalent

3-5 years leadership/supervisory experience

Tools

Microsoft Office Suite

Web applications

Office equipment

Job description

Safelite Fulfilment in the United States is seeking a motivated supervisor to lead associates, ensure productivity, and deliver world-class customer service across our service center operations. You will train staff, manage work orders and routing for mobile jobs, and ensure compliance with OSHA and other regulations.

This role requires a high school diploma and relevant leadership experience, with proficiency in Microsoft Office.