Store Operations Lead - Customer Experience

Walgreens; Columbus (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Columbus, OH is seeking a Customer Experience team member to lead store operations in the absence of management and to ensure a smooth start and close of business. You will handle cash, returns, refunds, and provide friendly, efficient service to customers.

The role also supports pricing, inventory control, backroom organization, and coordination with vendors to ensure accurate stock and displays, while upholding store policies and safety standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in absence of management, handles required cash start-ups and ensures floor/stock room readiness.
• Completes returns, refunds, cash drops, and provides change as requested to registers.
• Assists with pricing changes and displays, and maintains accurate inventory counts.

Skills

Leadership

English fluency

Customer service

Education

PTCB certification or pharmacy license

Tools

POS systems

Inventory management systems

Job description

Walgreens in Columbus, OH is seeking a Customer Experience team member to lead store operations in the absence of management and to ensure a smooth start and close of business. You will handle cash, returns, refunds, and provide friendly, efficient service to customers.

The role also supports pricing, inventory control, backroom organization, and coordination with vendors to ensure accurate stock and displays, while upholding store policies and safety standards.