Store Operations Lead - Customer Experience

Walgreens; Winter Haven (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable associate to open and close the store in the absence of management, handle cash, and ensure readiness for the business day. You will engage customers, assist with stock, pricing, and basic bookkeeping, and support back-office operations and pharmacy out window as requested.

This role requires leadership experience and English fluency; prior retail supervisory work is preferred. Walgreens offers a dynamic team environment and opportunities for growth.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, handling required cash operations.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive customer experience and assists customers with products and services.
• Engages customers and patients, resolves issues, and shares service best practices with team members.
• Manages store keys, conducts backdoor vendor deliveries, and supports inventory accuracy.
• Performs basic bookkeeping, cash counts, and reconciliations; assists with pricing and signage.

Skills

Leadership experience

English proficiency

Education

PTCB certification

Pharmacy license

Job description

Walgreens is seeking a capable associate to open and close the store in the absence of management, handle cash, and ensure readiness for the business day. You will engage customers, assist with stock, pricing, and basic bookkeeping, and support back-office operations and pharmacy out window as requested.

This role requires leadership experience and English fluency; prior retail supervisory work is preferred. Walgreens offers a dynamic team environment and opportunities for growth.