Store Lead: Customer Experience & Operations

FedEx Office and Print Services; Westwood (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

FedEx Office and Print Services is seeking a Store Assistant Manager to help lead a store unit and ensure a consistent, positive customer experience. You will supervise team members, manage daily operations, and assist with payroll, scheduling, and inventory controls, while upholding FedEx Office policies.

The role emphasizes training, performance feedback, and strong customer service in a fast-paced retail environment.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience; supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants and assists Store Manager with the hiring of team members.
• Oversees shipping related services and activities.
• Assists Store Manager in review and transmission of payroll and daily close out of POS.

Skills

Customer service

Supervisory experience

Team leadership

Communication skills

Education

High School diploma or equivalent

Job description

FedEx Office and Print Services is seeking a Store Assistant Manager to help lead a store unit and ensure a consistent, positive customer experience. You will supervise team members, manage daily operations, and assist with payroll, scheduling, and inventory controls, while upholding FedEx Office policies.

The role emphasizes training, performance feedback, and strong customer service in a fast-paced retail environment.