Store Operations Lead — Customer Experience

Five Below; Cleveland (TN); On-site; USD 15,000 - 21,000; Part time

Job summary

Five Below is seeking a capable crew supervisor to ensure exceptional customer service and smooth daily operations in a fast-paced retail environment.

You will train team members, oversee daily activities, and assist with stock, merchandising, and opening/closing procedures. Strong communication and leadership are essential to thrive in this role and contribute to a high-energy, value-driven store culture.

Qualifications

• High School Graduate or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing customers through personal contact and exceptional service.
• Train crew on the BEST customer service experience for a fast, friendly checkout.
• Oversee daily store activities and ensure staff deliver excellent service.
• Assist with receiving, unpacking, and stocking to keep floors updated.
• Act as Manager on Duty when needed, handling store operations and staff management.
• Open or close the store, secure cash, lock doors, set alarms, and prepare for daily operations.
• Support onboarding and ongoing training of associates on policies and product knowledge.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Collaborate with store leadership on merchandising procedures and store recovery.
• Perform store maintenance including cleaning and stock room organization.

Skills

Leadership

Customer service

Communication

Multitasking

Creativity

Stress management

Education

High School Diploma or GED

College experience preferred

Job description

Five Below is seeking a capable crew supervisor to ensure exceptional customer service and smooth daily operations in a fast-paced retail environment.

You will train team members, oversee daily activities, and assist with stock, merchandising, and opening/closing procedures. Strong communication and leadership are essential to thrive in this role and contribute to a high-energy, value-driven store culture.