Store Operations & Customer Experience Lead

Five Below; Michigan City (IN); On-site; USD 15,000 - 18,000; Part time

Job summary

Five Below is seeking an enthusiastic leader for our store team to deliver exceptional customer service and maintain daily operations on-site in the local market. You will supervise crew, train staff, and ensure fast, friendly check-out experiences for guests.

The role emphasizes merchandising, stock organization, and teamwork with store leadership to drive sales while managing expenses. Flexible hours and a dynamic retail environment apply.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to stay calm under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership

Customer Service

Cash handling

Time management

Communication

Education

High School Diploma

Job description

Five Below is seeking an enthusiastic leader for our store team to deliver exceptional customer service and maintain daily operations on-site in the local market. You will supervise crew, train staff, and ensure fast, friendly check-out experiences for guests.

The role emphasizes merchandising, stock organization, and teamwork with store leadership to drive sales while managing expenses. Flexible hours and a dynamic retail environment apply.