Store Operations Lead - Customer Experience

Five Below; Springfield (OH); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking an experienced store leadership team member to wow customers, train crew, and oversee daily store operations in a dynamic retail environment. You will manage opening/closing, advise on merchandising, and help drive sales while maintaining excellent customer service.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask under pressure. This is an hourly position centered on delivering a top-tier customer experience.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

People management

Customer service

Communication

Multitasking

Creativity

Stress management

Education

High School diploma or equivalent

Job description

Five Below is seeking an experienced store leadership team member to wow customers, train crew, and oversee daily store operations in a dynamic retail environment. You will manage opening/closing, advise on merchandising, and help drive sales while maintaining excellent customer service.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask under pressure. This is an hourly position centered on delivering a top-tier customer experience.