Store Operations & Customer Experience Lead

Five Below; City of Watertown (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

Five Below is hiring for a store leadership role in a fast-paced retail environment. You will oversee crew performance, train associates on the BEST customer service, and ensure smooth daily operations in a high-energy store.

The position requires at least 1 year of management experience, strong communication skills, and the ability to multitask and stay composed under pressure. Expect dynamic scheduling and the chance to contribute to a growing brand.

Qualifications

• High School Graduate or equivalent; College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensures fast, friendly checkout for guests.
• Oversee daily activities of store associates, ensuring they perform duties effectively and provide excellent service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty, taking full responsibility for store operations, staff, customer service, and urgent issues.
• Manages opening/closing of the store, including securing cash, locking doors, and setting alarms.
• Supports onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and service.
• Partners with store leadership in merchandising procedures and World Recovery.
• Performs store maintenance: cleaning, stock room, bathroom, and general upkeep.
• Additional responsibilities may be assigned by the Store Manager.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Stress management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring for a store leadership role in a fast-paced retail environment. You will oversee crew performance, train associates on the BEST customer service, and ensure smooth daily operations in a high-energy store.

The position requires at least 1 year of management experience, strong communication skills, and the ability to multitask and stay composed under pressure. Expect dynamic scheduling and the chance to contribute to a growing brand.