Store Operations Lead

Five Below; Chardon (OH); Presencial; USD 13.000 - 19.000; A tiempo parcial

Descripción de la vacante

Five Below is seeking a driven manager to oversee daily store operations and lead a team of crew members. You will train staff on the BEST customer service approach, supervise activities, and ensure fast, friendly checkout experiences for guests.

You will also assist with stock handling, opening/closing duties, and ongoing staff development to improve performance and sales while controlling expenses and maintaining a high-energy store environment.

Formación

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and adapt to a fast-paced environment.
• Creative thinking and problem solving under pressure.

Responsabilidades

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Conocimientos

Management experience

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Educación

High School Diploma or equivalent

College experience preferred

Descripción del empleo

Five Below is seeking a driven manager to oversee daily store operations and lead a team of crew members. You will train staff on the BEST customer service approach, supervise activities, and ensure fast, friendly checkout experiences for guests.

You will also assist with stock handling, opening/closing duties, and ongoing staff development to improve performance and sales while controlling expenses and maintaining a high-energy store environment.