Store Operations Lead – Customer Experience

FedEx Office; Aspen (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager in Aspen, CO to lead daily store operations and ensure a consistently positive customer experience. You will assist in supervising team members, monitoring production, retail, and shipping processes, and support payroll and POS close-out under the Store Manager.

The role requires at least a high school diploma and 1+ year of supervisory experience. You will help recruit, coach, and develop staff, while maintaining policy adherence and a

Qualifications

• Demonstrates consultative behaviors to deliver friendly, expert service to customers.
• Evaluates efficiency and productivity of team members to enhance customer experience.
• Coaches and provides feedback to ensure adherence to policies and standards.

Responsibilities

• Lead store operations and ensure a consistent customer experience.
• Assist in supervision and oversight of all team members and processes.
• Oversee shipping, production, and retail activities to meet deadlines and quality standards.
• Participate in payroll review and daily close-out of POS with Store Manager.
• Support hiring processes and staff development on assigned shifts.

Skills

Customer service

Supervisory experience

Payroll management

Scheduling

Team leadership

Education

High School diploma

Job description

FedEx Office is seeking a Store Assistant Manager in Aspen, CO to lead daily store operations and ensure a consistently positive customer experience. You will assist in supervising team members, monitoring production, retail, and shipping processes, and support payroll and POS close-out under the Store Manager.

The role requires at least a high school diploma and 1+ year of supervisory experience. You will help recruit, coach, and develop staff, while maintaining policy adherence and a