Retail Store Operations Lead

Rack Room Shoes; Naples (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations and ensure policy compliance. You will lead staff, deliver exceptional service, and drive sales results in a fast-paced retail environment.

The role emphasizes teamwork, training, loss prevention, and effective merchandising to maintain a high standard of store presentation and customer satisfaction.

Qualifications

• Background check required.
• Effective verbal and written communication.
• Strong managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of store policies and procedures.
• Understanding of store presentation standards.

Responsibilities

• Assist Store Manager in day-to-day store operations and compliance with company policies.
• Provide leadership, guidance and training to staff.
• Ensure exceptional customer shopping experience and service standards.
• Manage POS transactions, loyalty, sales, discounts, and refunds per policy.
• Oversee inventory control, pricing, and stock integrity.

Skills

Communication

Management

Interpersonal skills

Visual merchandising

Math skills

Policies & procedures

Store presentation

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in daily operations and ensure policy compliance. You will lead staff, deliver exceptional service, and drive sales results in a fast-paced retail environment.

The role emphasizes teamwork, training, loss prevention, and effective merchandising to maintain a high standard of store presentation and customer satisfaction.