Store Operations & Guest Experience Lead

Five Below Inc; Woodbury (MN); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Health coverage

Employee discounts

Job summary

Five Below Inc. is hiring for a store leadership role to oversee daily operations, training, and guest service excellence. You will lead crew, manage opening and closing, and collaborate with leaders on merchandising and cost control.

This hourly position requires strong communication, multitasking, and resilience in a fast-paced retail environment. The role emphasizes coaching, inventory handling, and ensuring a friendly checkout experience while maintaining store standards and safety.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Job description

Five Below Inc. is hiring for a store leadership role to oversee daily operations, training, and guest service excellence. You will lead crew, manage opening and closing, and collaborate with leaders on merchandising and cost control.

This hourly position requires strong communication, multitasking, and resilience in a fast-paced retail environment. The role emphasizes coaching, inventory handling, and ensuring a friendly checkout experience while maintaining store standards and safety.