Store Operations & Guest Experience Lead

Five Below; Maryland; On-site; USD 18,000 - 26,000; Full time

Job summary

Five Below is seeking an energetic Store Manager on Duty to lead daily operations, train crew on the BEST customer service experience, and ensure a fast, friendly checkout for every guest.

You will oversee the daily activities of store associates, assist with receiving and stocking, and partner with the leadership team to boost sales and improve merchandising. You’ll also handle opening/closing duties and coach teammates to maintain high standards of service.

Qualifications

• High school graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on service.
• Oversee daily activities of store associates to ensure service.
• Assist with receiving, unpacking and organizing stock.
• Act as Manager on Duty handling store operations and staff.
• Open/close the store, secure cash and doors.
• Support onboarding and training of associates.
• Drive store sales by optimizing merchandising and service.
• Partner with leadership on merchandising and recovery.
• Perform store maintenance and housekeeping.

Skills

Leadership

Communication

Multi-tasking

Creativity

Stress resilience

Team management

Customer service

Education

High school graduate or equivalent

College experience preferred

Job description

Five Below is seeking an energetic Store Manager on Duty to lead daily operations, train crew on the BEST customer service experience, and ensure a fast, friendly checkout for every guest.

You will oversee the daily activities of store associates, assist with receiving and stocking, and partner with the leadership team to boost sales and improve merchandising. You’ll also handle opening/closing duties and coach teammates to maintain high standards of service.